Digital Ecosystems: How connectivity transforms products, services, and business models
Digital ecosystems are the foundation of future competitiveness. This whitepaper uses real-world examples to show how companies strategically leverage connected products, develop new service offerings, and build sustainable revenue models.
Shaping digital ecosystems: Products today are part of connected systems – they communicate, learn, and continuously evolve. Companies orchestrate interactions between people, products, and platforms.
From product to service: The future lies in smart services: physical products are enhanced with data-driven services. Keyword: Servitization.
Data as a key resource: Raw data alone has no value – true customer benefit and new business models emerge through analysis, pattern recognition, and AI.
Understanding the technological foundation: Smart connected products are built on five layers: sensing, transmission, storage, processing, and application.
Industries in transition: Whether in buildings, healthcare, manufacturing, or mobility – IoT and AI are reshaping entire industries, processes, and value chains.
A new logic of innovation: Successful projects follow the “Double Diamond” model: Discover, Define, Develop, Deliver, and Transform.
Building security and trust:
Cyber resilience, security-by-design, and open platforms are essential for sustainable IoT solutions.
Actively shaping the future: Companies that develop and scale digital business models early will secure their competitive edge in the age of AI.
