How SELECT AG remains competitive with data from the cloud

From brake wear to service requirements: To service cars more efficiently, SELECT AG provides independent workshops with vehicle information from the cloud.

“Thanks to this networking and evaluation, independent workshops that work with us know exactly when their customers need to carry out which repairs and can recommend fitting measures.”

Daniel Trost, Chief Digital Officer SELECT AG

Challenge

Since 2018, new cars must be equipped with a SIM card that can send an emergency signal in the case of an accident. These cards can also provide manufacturers with valuable vehicle data that they can use to recommend maintenance work at authorized workshops, even before damage or wear is audible or visible. But the more than 21,000 independent workshops in Germany do not have access to this vehicle data and therefore cannot offer services such as predictive, data-based maintenance.

Solution

SELECT AG offers its customers the opportunity to network cars via an on-board diagnostic adapter and a SIM card. In the case of newer vehicles, an existing car connection can be used. Independent workshops can retrieve telemetry data centrally via an IoT platform, which had been developed by Telekom's digitization for SELECT AG, to store and analyse all the data.

Customer benefit

Independent workshops now know when an inspection or repair is due for which customer. Through the connection to the cloud platform, the driver quickly receives a recommendation for action. This way, workshops can increase customer loyalty and offer better and faster service. They can service cars in a predictive manner and always have spare parts on site in time to reduce outages.