Nick Nidens repairs an autonomous cleaning robot in an office room.

Autonomous cleaning machines with full service guarantee

Future Machine Labs rents out autonomous cleaning machines as machine-as-a-service. An 80-strong service team guarantees availability – enabled by IoT connectivity over Telekom mobile networks.

"Our customers benefit from the technology, and we take care of everything else. Networking via Telekom's mobile network is the service enabler: We receive all information in real time and can take preventive action instead of waiting for calls."

Nick Nidens, Founder and CEO of Future Machine Labs

Three steps to an IoT use case

Challenge

The building cleaning industry is struggling with a significant shortage of skilled workers. Autonomous cleaning machines could relieve the burden on existing staff, but many companies are put off by the high investment costs as well as the commissioning and maintenance costs.

Solution

Future Machine Labs (FM-Labs) offers autonomous cleaning machines as a machine-as-a-service. The Berlin-based company purchases the devices independently of manufacturers and rents them to hotels, retailers, and logistics companies. FM-Lab's service begins with mapping the areas and programming the cleaning routes. Each machine also contains an IoT SIM from Deutsche Telekom. National roaming ensures that the devices are always connected to the best available network. Operating data is transmitted via mobile communications: water flow, filter status, battery level, cleaned areas.

Customer benefit

The transmitted data enables FM-Lab's 80-strong service team to perform preventive maintenance: if a threshold value is not reached, the team plans an intervention before the machine breaks down. Ten nationwide locations guarantee response times of no more than two hours. Thanks to the operating data, the machine also cleans as needed where contamination occurs. Over-the-air updates install new features, and technicians fix errors remotely. Customers thus rent a license for a machine that always works - without investment risk or maintenance costs.

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Future Machine Labs: Full-service cleaning on autopilot
Future Machine Labs rents out autonomous cleaning machines and takes care of all servicing. Connectivity via Telekom's mobile network enables preventive maintenance and cleaning tailored to requirements.
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Servitization
Smart, connected products provide insights into customer needs, enable innovative services, and open up new revenue streams. This allows you to not only offer customized services but also align product development and marketing strategies with precise customer needs.
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