A woman in a nursing uniform is holding a smartphone and typing with her fingers

Reliable IoT connectivity for digital care solutions

Swedish health tech company Hepro Care (formerly Zafe Care Systems) connects its care alarms and sensors via Deutsche Telekom's global mobile network – for maximum reliability and multi-operator flexibility.

“With Deutsche Telekom, our devices automatically connect to the strongest network available. That gives us the reliability our care recipients depend on.”

Robin Hägglund, Head of IT, Hepro Care

Three steps to an IoT use case

Challenge

Hepro Care provides IoT-based care solutions for assisted living facilities and municipalities equipping private households with digital care technology – a fast-growing segment across the Nordics. The portfolio includes care systems and panels, GPS alarms, sensors, and camera solutions. All devices require reliable mobile connectivity at all times. Previously, Hepro Care relied on a single national operator whose SIM cards connected exclusively to its own network – even when others offered stronger coverage. Repeated outages and accidental SIM deactivations compromised service reliability.

Solution

Hepro Care switched to Deutsche Telekom's global IoT connectivity. When, for example, a care recipient presses the alarm on a wristband, the signal travels via Bluetooth or RF to the care systems or panels, which uses the mobile network to alert the response center and notify relatives by SMS. Telekom’s SIM cards automatically select the strongest available network – whether LTE or 5G – independent of a single provider. The contract includes flexible data plans, from voice tariffs for care panels to data-intensive plans for camera solutions.

Customer benefits

Telekom’s multi-operator, multi-network approach ensures that every device maintains a reliable connection – regardless of the region, even in areas with limited coverage, and regardless of the country. Hepro Care now has the opportunity to seamlessly provide their solutions all across Europe. Deutsche Telekom's global network makes this possible as a single provider for all countries.

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Hepro Care: Reliable IoT Connectivity in Healthcare
Swedish health tech company Hepro Care (formerly Zafe Care Systems) uses Deutsche Telekom's multi-operator IoT connectivity to keep care alarms and sensors reliably connected – across networks and technologies.
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IoT Connectivity
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